This is probably the best pizza in town. Fast too. Note that there is no seating here, carry out or delivery only. I always call in an order from the cigar shop next door, and they bring it over with plates and silverware.
We visited this pizza shop on our way through Franklin, not realizing it was mostly geared towards carry-out pizza, however our group of 10+ people was graciously served in-house with a warm Tennessee welcome. The food was awesome, with them considering what some of our group needed with some dietary requirements. We met the owner (who shared his life's story and how he ended up opening a pizza place) plus several of their friends and family, and we left feeling like we had made close friends. Everyone was amazingly hospitable to us, and we look forward to returning.
I explained very nicely that it isn't my responsibility to help train strangers in my location of business, that he should train his employees to ask for the appropriate information before delivering and also not trying to put blame on the customers. Oh bless'em.
Excellent pizza!! The crust is excellent, cheese is quality and the spices on top add good flavor. I always order pizza when out of town, because I love pizza...and this is definitely one of the best I’ve had!! My family of 5 did slam a large pizza in minutes. But, we plan to order another one later...it’s that good!!!
I still gave a two stars because the first time was outstanding, and this time the guy was not rude, just clueless on customer service. Poorly handled. He should have never followed up with so what do you want "Pizza or Credit". LOL, you lost a sale, and future business because of your "I don't care about you" attitude. Today, I am a snowflake because my feelings were hurt, and I was hungry!! :)
Funny Story! They couldn't find me at work. I called back to get an ETA. The nice very "laid" back gentlemen said, "Yeah, I am glad you called back". We couldn't find you at your work." I said, "well, wouldn't you have asked for me, I have had deliveries before?" He said, "We didn't have your name" What???? I gave it to them before i gave my pizza order. I also explained to him my name wasn't Michelle. He said he was confused because the caller ID gave the wrong info. I explained to the employee he shouldn't go by the info from caller ID because we had 4000 employees at our location. He said, "Whoaaooo". He asks for the order, i provide it, and he asked for the CC # and info, and I provide it. He said it would be about 45 mins. Needless to say the pizza was never delivered and the Manager, complained to me by saying that I should tell all of the employees in a 4000 person building with 7 different companies that they should use their cell phone because he was getting two sides of the story from the employee about the exchanging of names.
Our family really likes Matteo's pizza. Our favorite pizza is Chicago thin crust and this is as close to that as we can find. Do not expect deep dish or anything like that. It's big round pizza cut into small squares. Sauce is flavorful and we like to get an extra large cheese and put Freddys giardiniera that we bring home from Chicago. It sure beats eating the garbage pizza chains.
Matteo S Pizza is a US Restaurant based in Brentwood, Tennessee. Matteo S Pizza is located at 1800 Carothers Pkwy Ste. 5, Brentwood, TN 37027, USA.
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