My husband and children booked me a 1 hour massage for Mother's Day here because the place I loved that was close to us closed. That was the WORST massage I've ever had. Very quick, jerky, random movements, not the fluid, calming, continued pressure I've always had, and it ended 10 minutes early. She didn't even touch the areas I clearly expressed were my problem areas. It was awful. I could not relax, I was shaking and squirming the whole time. I kept taking deep breaths to try and relax myself but it wasn't happening. I told the receptionist my concerns and he nervously said "oh, sorry" and gave me my total. I didn't raise a big fuss, and I debated on leaving a tip at all, but I've worked in the beauty industry for 13 years and know that we count on those, so in solidarity I left at least the minimum. She sure as heck didn't earn it. I cried and was more tense when I left. I do NOT recommend this place, but if you go, make sure you make your expectations clear. Apparently you have to tell them you want a relaxing massage, not to be shoved around with very scattered, staccato movements.
Zach has the BEST hands ever!! I've been going to see him for a year and a half and he is so good!
Massage 3/5 guy was honest...eventually. I should’ve been told before the massage so I could decide how to spend my money & time. Would give him another try after pregnancy.
Love it! Wish I had more time.
Overall: Won’t go back bc of front desk staff.
Front desk 1/5. Didn’t have paperwork ready for me to fill out when I got there. Obnoxious how he tried to get out of giving me discount after therapist told me twice he’d set it up. Didn’t give a receipt at the end bc couldn’t figure out how to print one so no clue how much the guy really charged me until I look it up online.
Front desk first claimed they didn’t know abt the discount, then he said he didn’t have authority to give discount but could give me a discount on next massage. I told him to go find someone w/the authority. Few mins later he miraculously was able to give the discount. During this time he was too busy chit chatting with another employee abt their weekend plans.
When you book a prenatal massage @ a place that advertises them, the logical assumption is that they know what it is & how to do it.
I wish I could give 0 stars to this TERRIBLE place. The massages are 20 mins less than what you pay for. The service is horrible. And they trick you in getting a membership that's uncancable but they don't tell you that. I was told I can cancel it any time I want. Turned out I can't and I'm stuck with it even tho I can't use it. Very unpleasant and horrible experience!
They didn’t know where props/pillows were, didn’t know after x amt weeks pregnant women can’t lie on their backs. Massage therapist, when I asked when we were getting to the prenatal part, he acknowledged that he’s not supposed to be given prenatal massages bc he hasn’t done them after school & had already told front desk to give me a discount. He said he didn’t want me to leave empty handed - told him should’ve been my choice if I wanted a general massage or come back another day/time.
Massage Envy Cool Springs is a US Beauty Salon based in Brentwood, Tennessee. Massage Envy Cool Springs is located at 1731-A Mallory Ln, Brentwood, TN 37027, USA.
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