Great staff!! Very nice people! Although, their phone does not stop ringing. When it does the employee that is with you will stop in the middle of what they are helping you with and answer the phone and give that person their undivided attention like you are not even standing there. I counted 4 times this happen last time I was there. Something that could have taken 3 minutes took over 20 because of this. Kinda rude. Corporate needs to seriously get a answering service!
If I could use one word to describe this place it would be "incompetence". Waited almost a month for a part to come in and then we didn't even need the part. They have already scammed over $300 from me at this point and my spa is still broken. Then I waited two days just for the price of another part. I never even got the price because I got my money back and hired a tech who does his own work(not for pool and spa Depot). Also, be aware that pool and spa Depot will say you need a whole new heater or a whole new pack when in actuality you only need a smaller less expensive part, but they make more money off the bigger parts and it's easier to replace. So I guess "incompetence" and "scam artists" could both describe this place.
We purchased a Bahama by Dynasty / Tranquility Harbor Spa last month and we are loving it. The salesman was both very informative and patient with us as this is our first spa. Delivery was quick and Cody and his team did a fantastic job of installation. He provided valuable information pertaining to upkeep and operation of the spa. We took a water sample in after one week for complimentary testing and were given advice on what chemicals we needed to add and when to add them. At no time did we feel any pressure to purchase anything. The staff at this business is outstanding. We would recommend buying your pool, spa, sauna, and supplies from Pool and Spa Depot of Franklin, Tn.
Well don’t know where to begin. The pool installation was delayed 3 times and not because of bad weather. Their own stupidity in ordering the right size liner for the pool. The installation process was finally done but they left 2 big boulders in my back yard that cannot be moved without machinery. One boulder blocks the entrance to the yard .Thus will be unable to mow my lawn now. Also, they ignored my instructions to put the motor pump and big sand filter away from fence so that I have room to maneuver my lawn mower around everything easily. Another road block. Considering speaking to an attorney about this poor service. Very disappointed in what I thought was going to be a great experience. One star for the sales rep. who was indeed very knowledgeable. The rest are uneducated rednecks !
Jake was very informative and listened to what we wanted. He didn't try to sell us something we didn't want. Way better experience than Family Leisure. Can't wait to be swimming soon!!!
Tracy and Ken Corwin, Bell Buckle, Tn.
Pool And Spa Depot Of Coolsprings is a US General Contractor based in Brentwood, Tennessee. Pool And Spa Depot Of Coolsprings is located at 7115 Bakers Bridge Ave, Brentwood, TN 37027, USA.
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