I’m so disappointed with this Dunkin’ Donuts. I typically love DD but this location consistently gets my drink wrong or forgets something as basic as napkins. I’m so sad that this is the only one close to me now. :(
Wish there was a 0 star option. The worst Dunkin location ever! I love Dunkin and this location is the only one close to my route to work so I have been countless times and I have only been able to get what I wanted twice. They are ALWAYS out of something! And when they do have what you want, they mess it up somehow. They burn the breakfast sandwiches and can't seem to place a donut in a bag or box without wiping all the icing off. Terrible customer service. The food is great in the extremely rare times they get it right.
Burnt and a wonderful chemical taste! I've been to 2 stores owned and operated by Route65 and both of them are very, very, very badly managed. I would show you a picture of what the oven actually looks like inside, but it would probably make you throw up. How they pass health inspections is beyond me...corruption in the health department maybe?? When you do clean these fast cooking ovens, you need to cook something like a piece of there chicken and let it get super overdone. This allows the chemical "taste" to be absorbed into that piece of chicken. Throw that piece away and it then makes everything cooked after that taste like it should.
I love this DD. My drink is always perfect. The drive thru is a little tricky the first time you go but it's worth it. I've gone in the morning before work and the line moves fast. I'm usually through in less than 5 minutes.
The fact that they would even contemplate serving me the below burnt bacon, egg, and cheese on a croissant says a lot about their training and uncaring attitude towards customers.
So sad. I moved from Trussville, AL and truly miss that Dunkin and her amazing General Manager. That woman knows how to run a store!
For a while it seemed as though I was going to have to stop going to this DD because they never had enough people to help take care of the customers. They have finally stepped up their game and now have several people to help take care of the busy times so we can get thru the lines faster. They have been extremely friendly and fast. Thank you
Dunkin Donuts is a US Bakery based in Brentwood, Tennessee. Dunkin Donuts is located at 4930 Thoroughbred Ln, Brentwood, TN 37207, USA.
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